Learn to renew your Xbox LIVE membership either from your computer or on your console.

Receive automatic notifications
Renew with a prepaid code
Renew with a credit card

Receive automatic notifications

When you are approaching the end of your current Xbox LIVE Gold subscription, you will see the following notification when you sign in to Xbox LIVE:

You are notified in advance as follows:

Type of membership Notice period Month to month 15 days 3-month Gold subscription 30 days 12-month Gold subscription 30 days

Renew with a prepaid code

If you created your Xbox LIVE Gold Membership using a prepaid card, it will be downgraded to an Xbox LIVE Silver Membership at the end of your membership period. You can use another prepaid card to restore your membership to a Gold membership.

TIP  Activate your prepaid card before your membership expires so that you don’t miss out on all the benefits of your Gold membership!

To redeem a prepaid code

1. Go to My Xbox, and open your Xbox LIVE profile.
2. From your profile screen, select Manage Account.

   

3. Select Memberships.

   

4. Select the type of membership you currently have.
5. Your membership screen will show your membership start date, the next billing date, your renewal type and cost, and, if applicable, both the card type and the last four digits of the credit card you used to pay for the membership.
6. Select Redeem Code to enter the 25-digit code from your prepaid card.

   

Renew with a credit card

Note  You cannot remove the credit card on file until the current subscription expires.

To renew with a credit card

1. Go to My Xbox, and open your Xbox LIVE profile.
2. From your profile screen, select Manage Account.

   

3. Select Memberships.

   

4. Select the type of membership you currently have.

   Your membership screen will show your membership start date, the next billing date, your renewal type and cost, and, if applicable, both the card type and the last four digits of the credit card you used to pay for the membership.

   

5. Select Modify Membership to view a list of alternate membership types and renewal options. If you have an Xbox LIVE Silver membership, you have the option to upgrade to a full Xbox LIVE Gold membership.

 

You might receive error messages because of issues with your account. See the solutions below.

Error messages

Error: Your credit card has been declined several times by our billing service.

You might receive this error if your credit card has expired or other information on your credit card has changed. You can update your credit card information on the Billing page.

Error: 8015d080

If you receive this error, contact Xbox Support

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